This Refund & Cancellation Policy explains how refunds work for tokens purchased on Taagh, operated by Ideen Majid Saeedi, an individual (sole trader) based in the United Arab Emirates. Please read it together with our Terms of Service. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
1. Tokens Are a Prepaid Credit
Tokens are a prepaid digital credit that you buy in advance and spend to generate renders and use other features. Tokens have no cash value except as described in this policy and are not transferable.
2. Our Refund Policy
3. Renders Affected by a System Error
If a render fails or is unusable because of a system error (as described in the Plan Render guide), email your original input and the output to support@taagh.ai. After review, if the error was on our side, the tokens spent on that render are returned to your account. This is a service credit and does not limit your 14-day refund right above.
4. How to Request a Refund
To request a refund, email us at support@taagh.ai from the email address associated with your account, within the window described above. Include your account email and the approximate date of purchase so we can locate your transaction. We will review eligible requests and let you know the outcome. You can also contact the Merchant of Record shown on your receipt.
5. Free & Promotional Tokens
Free and promotional tokens were not purchased and are not refundable.
6. Chargebacks & Disputes
If you have a billing concern, please contact us first at support@taagh.ai so we can help — most issues can be resolved quickly. Please contact us first so we can resolve billing issues quickly.
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will update the “Last updated” date above. The policy in effect at the time of your purchase applies to that purchase.
8. Contact
Questions about refunds or cancellations? Email us at support@taagh.ai.