This Privacy Policy explains how Taagh AI, operated by Ideen Majid Saeedi, an individual (sole trader) based in the United Arab Emirates (“Taagh”, “we”, “us”) collects, uses, and protects your information when you use the Taagh platform (the “Service”). By using the Service, you agree to the practices described here.
1. Information We Collect
- Account information — such as your name and email address when you register or sign in.
- Uploaded images — the CAD exports, sketches, or photos you upload to generate renders.
- Generated renders — the visual output produced for you, kept as part of your render history.
- Usage data — basic information about how you use the Service, such as actions taken and token activity, used to operate and improve the Service.
- Payment information — Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Your card details are entered only on the secure checkout of the Merchant of Record — they are never entered on or stored by Taagh. We keep only limited records, such as the order reference and the tokens purchased.
- Prompts — the text you type to describe a render or an edit. Before generation it is screened automatically for content that breaks our Acceptable Use Policy.
2. How We Use Your Information
- To provide the Service and generate your renders.
- To store your render history so you can access past results.
- To provide customer support and respond to your requests.
- To maintain, secure, and improve the Service.
- To send you important communications about your account, purchases, or changes to the Service.
- Occasionally, to send you news about the Service, such as new features, product updates or offers. Every such email has an unsubscribe link, and you can also opt out by writing to support@taagh.ai. Opting out does not affect emails about your account or purchases.
- To comply with legal obligations and enforce our Terms.
3. Signing In with Google
If you choose to sign in with Google (OAuth), we receive basic profile information from Google — typically your name, email address, and profile identifier — so we can create and secure your account. We do not receive your Google password.
4. Third-Party Processors
We rely on trusted third-party providers to operate the Service. They process your information only as needed to perform their services for us. These include the following categories:
- Hosting & database — to store your account, render history, and uploaded files: Vercel (hosting) and Supabase (database and file storage).
- AI rendering — to process your images and generate renders: MyArchitectAI and Google (Gemini).
- Payments — Paddle.com, our online reseller and Merchant of Record, which handles payment, sales tax/VAT, invoicing and refunds for token purchases.
- Email delivery — to send account, service and product emails: Resend.
5. Data Storage & Retention
Your account data, uploaded images, and generated renders are stored with our hosting and database provider. We retain your renders and history until you delete them or close your account. The original images you upload (source images) are automatically deleted 30 days after upload; your generated renders are not affected. When you delete a render or close your account, we remove the associated content from our active systems within a reasonable period, except where we are required to retain certain records by law.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to request a copy of it. To make a request, contact us at support@taagh.ai. We will respond in accordance with applicable law. You can also delete renders and close your account from within the Service.
7. Cookies
We use essential cookies that are necessary for sign-in and to keep your session active and secure. Without these cookies, core features such as staying logged in would not work. We do not use these essential cookies to track you across other websites.
We use ChatGPT Ads measurement from OpenAI to understand whether our ads lead to purchases; where permitted, this uses a first-party cookie and sends OpenAI the order value and a hashed version of your email address.
8. International Data Transfers
Because we use third-party providers, your information may be stored or processed in countries other than your own. Where required, we take steps to ensure your information receives an appropriate level of protection wherever it is processed.
9. Children’s Privacy
The Service is not intended for anyone under 18 years of age (or the applicable age of majority). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated policy.
11. Contact
If you have questions about this Privacy Policy or how we handle your data, contact us at support@taagh.ai.