Troubleshooting

• “Incorrect email or password” — check the email and password (at least 6 characters). New here? Switch to Create account. If you signed up with Google, use Continue with Google.
• “Could not create your account” — that email may already be registered; try signing in instead.
• Forgot your password? Email support@taagh.ai from the address you signed up with and we’ll help you get back in. If you signed up with Google, use Continue with Google instead.
• “This account has been disabled” — email support@taagh.ai.

• “That file is over 20 MB” — save a smaller JPG or PNG (a long side of 2000–4000 px is plenty for most renders).
• “This image is too small” (Edit) — use an image at least 768 px on its long side.
• “That does not look like an architectural floor plan” (Plan Render) — upload a top-down floor plan; see the Plan Render guide. No tokens were charged.
• “That image is too large to upload” — try a smaller file or a JPG instead of a PNG.

• “You need 3 tokens to render” or “please top up” — your balance is too low. See Tokens & buying.
• Tokens didn’t appear after buying — refresh the page after a minute. If they still don’t appear, email support@taagh.ai with the email you paid with and the time of payment.
• A render failed but tokens were taken? That shouldn’t happen — failed jobs are not charged. Email support@taagh.ai with the time and what you saw, and we’ll check.

• “This prompt can’t be used” — it may break our Acceptable Use Policy (no NSFW content, real people’s faces or identities, or harmful content). Rephrase it. No tokens were charged.
• “We couldn’t check your prompt just now” — try again in a moment. No tokens were charged.
• “… failed. Please try again.” or “could not process this image” — try once more; if it keeps failing, try a different image. You were not charged.
• “The service is temporarily unavailable” — wait a few minutes and try again.
• “Network error” / “The connection dropped” — check your connection and try again. Animations take up to about 120 seconds, so keep the page open.
• The result isn’t what I wanted — results vary; try again, change one option at a time, or keep your prompt short and concrete. See the guide for the tool you used.

Plan Render and Edit are in beta: if a result is unusable because of a system error, email the original image and the output to support@taagh.ai — if the error was on our side, your tokens are refunded.

Panel stuck on “Loading…”, “Can’t reach Taagh”, a refused key or a render that was interrupted — see If something goes wrong in the SketchUp guide.

Email support@taagh.ai and include:

• the email address of your Taagh account,
• the time it happened and the page or tool you were using,
• the exact message you saw (a screenshot helps),
• for a bad result: the original image and the output.